Account Safety
Keep your login credentials secure and use the Service only from accounts you control. You are responsible for activity under your account. Contact [email protected] if you believe your account was used without authorization.
Safety
Provided by AutoMechanics LLC
Payment Safety
Payment processing may be handled by third-party processors (currently Stripe where configured). Review amounts before you confirm. AutoMechanics does not describe funds as escrow unless the legal and payment structure actually qualifies.
Mechanic Verification
Verification badges reflect specific checks completed at a particular point in time — not guarantees of honesty, safety, qualification for every repair, employment by AutoMechanics, or workmanship. Background checks occur only when a provider is configured and required authorization is completed.
Vehicle Inspection Safety
This inspection is an observation of condition at the time of the visit. It is not a warranty, guarantee, or certification of the vehicle. Users should maintain situational awareness at service locations.
Communication Safety
In-app messaging is for legitimate marketplace purposes only. Do not use it for threats, harassment, scams, or other prohibited conduct. Mechanics and Customers may discontinue an interaction that presents a legitimate safety threat.
Reporting Concerns
Report harassment, threats, weapons/violence, intoxication creating danger, unsafe vehicle conditions, or hazardous work conditions through in-app safety/support channels, or email [email protected].
Important
AutoMechanics is not a police, fire, medical, or emergency-dispatch service. This policy is issued by AutoMechanics LLC.
The Emergency / roadside features connect users with available marketplace Mechanics for vehicle assistance. They do not guarantee immediate response and are not a substitute for 911 or local emergency services. For immediate threats to life or safety, contact appropriate local emergency services first.
Users should maintain situational awareness at service locations. Mechanics and Customers may discontinue an interaction that presents a legitimate safety threat. Report harassment, threats, weapons/violence, intoxication creating danger, unsafe vehicle conditions, or hazardous work conditions through in-app safety/support channels, or email [email protected].
AutoMechanics cannot guarantee another user’s safety or behavior.