Payment, Cancellation & Refund Policy
Provided by AutoMechanics LLC
This policy is issued by AutoMechanics LLC for the AutoMechanics marketplace. After this identification, “AutoMechanics,” “we,” “us,” and “our” refer to that entity.
1. Quotes and Fees
Before accepting, Customers see the Mechanic’s proposed service amount. Any AutoMechanics platform/service fee must be disclosed before payment authorization. Mandatory fees must not be hidden until after authorization.
2. Payment Authorization
Confirming payment authorizes the displayed transaction total through the configured payment processor (Stripe where enabled).
3. Additional Work
Mechanics may not simply add charges. Additional paid work requires Customer authorization through supported workflows.
4. Cancellation Stages
Policy Architecture Covers Cancellations
- Before Mechanic assignment
- After assignment
- Mechanic en route
- Upon arrival
- After service begun
- Mechanic-initiated
- Customer-initiated
- Safety-related cancellations
Cancellation and no-show charges, if any, are shown in the app from AutoMechanics platform settings and are never applied as hidden amounts.
5. No-shows
Customer no-show and Mechanic no-show situations may be reported to Support. Unconfigured fees are not automatically assessed.
6. Refunds
Depending on facts and law, outcomes may include full refund, partial refund, or denial where work was properly completed. Case review may apply. Not every dispute results in a refund.
7. Chargebacks
Users should contact Support when appropriate. Nothing in this policy unlawfully restricts statutory or card-network dispute rights.